Creating a chatbot

Creating a chatbot

What is a chatbot?

A chatbot is a software application that uses artificial intelligence (AL) and natural language processing to understand user questions and provide automatic responses. Simulate human conversation through a website Applications on mobile devices, etc.

What are some examples of chatbots?

During the COVID-19 outbreak, Many organizations use chatbots to communicate with their audience. including public health. For example, the World Health Organization (WHO) launched the WHO Health Alert® chatbot to combat misinformation about COVID-19.

Thinking about building a chatbot?

Things to consider before building

objective

Clearly define the purpose of the chatbot. and ensure that users can identify these objectives.

type

Some chatbots allow users to ask questions through free-form text. while others may use a predefined list of questions from which the user can select. Includes the option to contact a representative for further assistance. You might consider using contrasting colors. Easy to read text fonts Text-to-speech and speech-to-text functions and the ability for multiple languages If relevant

Platform

Chatbots hosted on social media sites like Facebook can reach a larger audience and are easier to promote. But it also requires cooperation and approval from these companies. Other options include hosting on a website or application, such as a patient portal. This is useful when you have a specific audience.

promotion

Can your chatbot integrate with multiple services or platforms to increase its reach? For chatbots that provide health-related information Support or certification from a well-known and reputable health organization may be beneficial.

content

Start by identifying the questions or issues you want to address and categorizing them into topics, such as finding issues on social media. Using social listening, etc., ensure that the information is accurate and complete.

ethics

Consider ethical considerations and be transparent about the algorithms used. including correcting any biases When developing a chatbot Developers should check for regulatory requirements or refer to international regulations. Advice on chatbots as appropriate

scope

Providing very broad information may not be useful. But if it's too specific It can be difficult to update your content regularly. Additionally, consider how the scope meets the needs of your audience.

team

Having a multidisciplinary team is important. This should include roles such as IT, technical content development, communications, and many more.

style

Think about what the interface looks like. This includes the chatbot's tone: professional, personable, or even emotional. Consider using language that is user-friendly and non-judgmental.

Impact assessment

How do you measure the success of your chatbot? Consider which data requirements should be addressed early on. At the same time, privacy is guaranteed (e.g. number of users, number of messages, etc.). Additionally, consider conducting a randomized controlled trial (RCT) if necessary.