Deepening AI ChatBot and Current Applications

Nowadays, our world has entered the era of the full digital world. Business owners are constantly entering the e-commerce arena, whether it's a business with an existing home page or a 100% online business, giving consumers 24-hour access to services, which makes it difficult to answer questions or receive customers' orders outside of working hours. So ChatBot has become an important business assistant.

What is an AI ChatBot?

AI ChatBot is an AI program for automatic responses. Chatbot is a combination of two words, Chat and Robot, which refers to a type of program that has been developed to be able to chat or communicate messages through the chat channels of applications or applications such as Facebook or LINE, etc.

ChatBot Type

1. Scripted ChatBot

This is a chatbot where the user can only select questions from a specified menu so that the chatbot can answer questions set to the specified keyword.

2. Keyword Recognition Based ChatBot

This is a type of chatbot that checks the keyword patterns without selecting a menu bar but can type the sent queries immediately. The chatbot checks keywords and answers them according to the specified pattern.

3. Voice-enabled ChatBot

This is a voice-processing chatbot. Users can ask or order by voice. The chatbot processes voice responses from users, such as Siri on iPhone, and so on.

4. Hybrid ChatBot

This is a mixed chatbot between a Scripted ChatBot and a Keyword Recognition Chatbot, where users can select questions from the menu or type questions to get the most desired and accurate answers.

5. Contextual ChatBot

This is a more sophisticated and highly learning chatbot, using Machine Learning (ML) and Artificial Intelligence (AI) technology to develop a chatbot that can recognize conversations and learn the questions that you encounter, to develop more efficient answers to your next question.

ChatBot Advantages and Limitations

Although chatbots can help a lot, there are still disadvantages that need to be further developed. Let's see what the advantages and limitations of ChatBot are.

ChatBot Advantages

• Business owners can respond to customers 24 hours a day.
• This saves time for interaction with customers.
• Can provide preliminary information about goods and services to customers quickly and at all times.
• Good help with customer relationship management.
• Can handle a very quick customer reservation.
• Can help in the area of online marketing.
• Reduce labor and employment.
  
  

ChatBot Limitations

• Answers to complicated questions are not as good as humans.
• If the question is not set, the question will not be answered.
• If the customer doesn't get the right answer to the question, the customer may lose.
• ChatBots with high functionality are usually expensive.
• A highly complex business may not be suitable for using ChatBot.

ChatBot Usage

Nowadays, there are a variety of that can use ChatBots to help you manage and run your business, such as:

• Service business.

ChatBot can help customers get product and service information, manage service times, order orders, calculate goods and services, as well as payments.

• Education business. 

Chatbots can be used to respond to students for preliminary training in multiple languages.

• Medical business.

It may have been introduced in the case of preliminary evaluation to facilitate patients and make appointments easier for doctors.

• Financial business.

Helps you answer frequently asked questions, such as balance, overtime, due date, etc.